¿Do you want everyone in your organization to understand how to work with a customer-focused mindset?
Why is it important?
Customer Experience is essential and applies across the entire organization, from senior leadership to frontline employees and everyone who interacts with customers. Understanding what CX is, how it works, and the key elements involved is critical to aligning the organization and delivering a consistent customer experience.
Designed for: Any level of the organization with little or no prior knowledge of CX.
BENEFITS
- Learn a problem-solving methodology to develop innovative solutions.
- Understand the fundamentals of Customer Experience.
- Learn how to apply CX in your day-to-day role.
- Align the entire organization around the customer experience.
DURATION & FORMAT
- 8 hours
- In-person
- Available in Spanish, English, Catalan, French, and Portuguese.
CONTENT
- What Customer Experience (CX) is.
- The customer wave: key elements.
- Values and purpose: building a customer-focused culture.
- Customer types: what personas are, with a practical exercise.
- The customer journey: understanding the customer journey and pain points, with a practical as-is customer journey exercise.
- Ideation and co-creation of solutions: creativity and Design Thinking techniques, including designing the to-be customer journey.
Make the most of your FUNDAE training budget
This Customer Experience training helps align every level of the organization around the customer experience. It may be eligible for funding through FUNDAE, depending on your company’s requirements, or it can be delivered without funding.
